Delivery & Returns
Pure Fine Foods will immediately replace or refund any broken, damaged or faulty items. We will
require that you email us a photo any defective merchandise. We must be notified of any damage
or errors with regards to your delivery within 14 days.
Any other potential or specific issues can be discussed and resolved on a case-by- case basis. If you
are unhappy with any products please contact our customer service team on to resolve.
Please note that we want all customers to be satisfied with their orders, however if you simply
don't like the taste of something, give it to a friend who will, as we cannot refund for this reason.
Pure Fine Foods services all Australian states. Orders from our website
are dispatched daily (excluding weekends and public holidays) – we
aim to always offer prompt and timely service. Online orders can be paid for via EWay prior to
Orders are freighted via Australia Post and delivered right to your door, so please make certain
you provide your street address. Pure Fine Foods cannot be held responsible for deliveries when
an incomplete or incorrect address is provided.
We use Australia Post and trusted couriers to service Australian Cities. Timing to different States
Below are approximated standard delivery times:
NSW 2-3 days
QLD 3-4 days
VIC 2-3 days
WA and Rural areas can take from 5-10 days.
If you require a special request please send us an email to or put a
note in with your order.